Israel del Rio

Experience in leading development and operation of global enterprise guest value chain facing systems, including:

  • Multiple Distribution Channels. These cover high transaction Web portals (all Starwood branded web sites including Sheraton, Westin, W, Four Points, St Regis, Luxury Collection, Le Meridien, and aLoft), Call Centers technology including a newly developed SOA based call center system,  and mission-critical systems supporting GDS traffic (Sabre, Galileo, Amadeus, Worldspan), IDS (Expedia, Travelocity, Orbitz, etc),
  • Backend systems: Property Search & Shopping System, Rates & Availability System,  Reservations (Inventory, Booking, Promotions system),  Loyalty CRM
  • Distributed Fulfillment Systems: Property Management System. (Galaxy/LightSpeed), Kiosk development, and the Starwood Broadband Portal
  • Central Systems: Sales & Meetings applications, mainframe-based reservations, and revenue systems
In addition, experience in developing technology strategy and architecture roadmap development for mission-critical systems as well as development of core infrastructure solutions with focus on Service Oriented Architecture, global networking, and system management.

Product Development Philosophy

Strong believer in Rapid Application Development methodologies. Even large projects can be split into smaller units that can be managed around milestones fixed in shorter timeframes with quick milestone-driven deliverables.

Partnering with Business

he role of the IT Executive/CIO has become more of a business role. Technology knowledge is still a must, but what matters most is the ability to properly bridge the gap between techno-speak and business-talk.  The IT Executive must keep each foot firmly planted: one on the technology space, the other on the business.

Please visit my LINKEDIN profile containing several recommendations about my professional performance 

Other references are available on request


Key Background

I have led many successful projects that introduced technology innovations in support of business.

I have been tested in providing visionary strategies that work to solve the needs of complex business problems, and have completely enjoyed every step of the way in actually implementing the strategies I have defined.